Our company serves the customers more, and makes the product quality _ statement to the society and customers as follows:
1. When users purchase a series of flat-panel measuring tools produced by our company, they will implement the "three guarantees" within one year.
Second, the lifetime cost price of products sold by our company is guaranteed or replaced with old ones.
3. For customers who purchase products produced by our company with a value of more than 50,000 yuan and need on-site service, our company will immediately send installation and maintenance personnel to the user's manufacturer for thoughtful service.
1. For users in the suburbs, our company will arrive at the user's manufacturer for service within 12 hours after receiving the service information.
2. For customers in Hebei Province, our factory will reach the customer's manufacturer for service within 24 hours after receiving the service information (within 36 hours in Zhangjiakou area).
3. For customers in North China, Shandong, Henan, Eastern Shanxi, Northern Anhui, Jiangsu, Shanghai, and Liaoning, our company will reach the customer's manufacturer for service within 48 hours after receiving the service information.
4. For customers in other provinces, our company will reach the user's manufacturer for service within 72 hours after receiving the service information.
5. For users in remote areas, our company departs within 24 hours after receiving the service information, and arrives at the user's manufacturer for service within one week. This quality statement is effective from January 1, 2006.
· Comprehensive: Provide warm service before, during and after sale.
· Quick: Service outlets are all over the place, and products can be used safely in _ places.
· Proactive: installation, commissioning, training, inspection of the user's product usage, etc., without the user's suggestion, provide actively.
· Timely: After receiving the call, arrive at the scene in a fast way, user satisfaction.
Users can directly complain to us if
· After-sales service personnel dispatched by the company, the user cannot find or can't contact if something happens.
· The service quality of after-sales service personnel is not good, the service attitude and technical level are poor, and the repair is not timely.
· After-sales service personnel ask you for service fee and treatment.
· After-sales service personnel do not comply with your management regulations.
· The failure of the user's product, the after-sales service personnel can't satisfy the user after the repair.
Consulting phone: 0317-8175168. Contact person: Liu Yuanyuan. Mobile phone: 15830822119.QQ: 896482905